Home Forums WP responsive FAQ with category plugin Plugin doesn't seem to work…

This topic contains 17 replies, has 2 voices, and was last updated by  Admin 6 months, 3 weeks ago.

Viewing 15 posts - 1 through 15 (of 18 total)
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  • #222

    Lorenzo

    Hello team.

    I’ve activated your plugin and inserted some FAQs as I want to use them on my website (https://www.onepayroll.nl/contact/faq/). However when using the shortcode which I found in the documentation it doesn’t seem to work. Could you please advise?

    Thank you in advance.

    Greetings,

    Lorenzo

    #223

    Lorenzo

    Also I like to mention that this plugin also doesn’t work when deactivating the other FAQ plugin which I’m currently using.

    #226

    Harald

    Hello Team
    I have the same problem as Lorenzo.
    If I want to open a FAQ topic on the page (https://nvc-online.org/support/), it doesn’t unfold. I just see the title and that is all.
    The shortcode that I use is: [sp_faq category=”172″] the only shortcode that partly works is: [faq-category-grid]
    On my other site: https://people-and-communication.com/faq/ it works perfectly.

    PLease advise

    Cordially
    Harald

    #227

    Admin
    Keymaster

    Hello @Lorenzo,

    I have checked your site. the shortcode you have paste contains the html tags.

    Please put the shortcode in the wordpress text editor not in the visual editor. make sure to check your shortcode doesn’t has any html wrap around it.

    Thanks & Regards
    WP Online Support

    #229

    Harald

    Hello,
    In reply to your suggestion that html-tags may be the cause of the malfunction I will inform you that this is not the case. I typed the shortcode manually into the text-editor and that did not work. What puzzles me is that the plugin works fine on my other site: https://people-and-communication.com/faq.
    Do you have any other suggestions?
    Kind regards
    Harald

    #230

    Lorenzo

    Thank you for getting back to me on such short notice. I’ve inserted the shortcode via the text editor instead of the visual editor and now the plugin seems to work accordingly.

    Your help is much appreciated!
    Cheers.

    #232

    Admin
    Keymaster

    Hello @Lorenzo

    Thank you for your message.

    If you like our plugin and support, please review us. 🙂

    here is the link : https://wordpress.org/support/plugin/sp-faq/reviews/?filter=5

    Thanks & Regards
    WP Online Support

    #233

    Admin
    Keymaster

    Hello @Harald,

    I have checked your site (https://nvc-online.org/support/) which is not working. Actually i have inspect the code and found that all your script are creating using ‘text/rocketscript’ instead of ‘text/javascript’.

    It will cause the plugin JS from initializing the FAQ’s. Have you use any third party plugin for JavaScript ? Or may be your theme has some JS that is conflicting.

    It has worked in your site ( https://people-and-communication.com/faq/ ) because in this site your script are loading under ‘text/javascript’.

    As you are using Pro Plugin, please create a ticket form ‘my-account’ (https://www.wponlinesupport.com/my-account/#fndtn-support) so that we can communicate easily in the ticket system.

    Create a ticket with the issue.

    Thanks & Regards
    WP Online Support

    #237

    Harald

    Hello,

    thank you very much for your reply it helped to solve the issue and.
    Kind regards
    Harald

    #238

    Admin
    Keymaster

    Hello @Harald,

    Glad that it’s working for you.

    If you like our plugin and support then please review us it will help us.

    here is the link : https://wordpress.org/support/plugin/sp-faq/reviews/?filter=5

    Thanks & Regards
    WP Online Support

    #244

    Wen

    Hi, i did what you say, but the [faq-grid category=”556″] doesn’t work only the other shortcode. My site uses text/javascript. I take out any html code, but it still failling. So any ideas?

    #245

    Admin
    Keymaster

    Hello @Wen,

    can you please check that, does your category 556 has any posts assign ?

    [faq-grid category=”556″] this shortcode only works if category id 556 has at-least any posts.

    and make sure to write the short-code manually. do not copy ans paste. write the quotes manually and then check.

    Thanks & Regards
    WP Online Support

    #254

    Wen

    Hi i did all you mention. And yes i have like 5 faqs categorized with de 556 and i did the test writing the code in text tab and the same problem.

    #259

    Admin
    Keymaster

    Hello @Wen

    Can I have your website url so that i can check and provide you better support.

    #264

    Wen

    I’ve created a page for testing the grid category and the link http://movilidadmetropolitana.gob.mx/test-faq-pro/ it is. If it works it will be in the homepage, but now i leave it there to you.
    I’ve tried everything. And the grid is one of the reasons i bought your product, because is different… So please help, because as always is URGENT and my boss is breathing in the back of my neck!

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